COVID-19 UPDATE: Due to the lockdown, orders may take longer than normal to dispatch.
Call our support team to discuss our products:
01924 849 083
We believe that you will be delighted with your goods, however, in the event of you feeling that it is necessary to return the goods we will keep the process as simple and professional as possible. You can return your goods in their original condition to easyHYGIENE within 14 days of receipt of goods. To do this, please e-mail us or write to us. You will be responsible for the goods until they reach us, so it is our recommendation that you use a secure delivery method, which requires a signature on delivery. Please Note that if you fail to take reasonable care of the goods easyHYGIENE reserves the right to refuse return. Our 14 day returns policy means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, with original packaging and we will issue a full refund for the price you paid for the item only, within 30 days of the goods arriving with us. Please note: we can only accept the return of opened items if they are faulty. You will be responsible for the original delivery to you and the return postage. Certain products are made to order, and the cancellation of these products will result in a 60% restocking fee being charged. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future. We do not charge a re-stocking fee during the 7 working day cancellation period. If you return goods to us which are faulty or you have received by mistake or any other reason, which is deemed to be our fault, within 14 days, we will refund all payments made to us. In this instance please contact us by telephone and we will advise you how you should send the goods to us. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. This cancellation policy does not affect your legal rights for example, if goods are faulty or not as described.
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